Overview
We are looking for a highly motivated and enthusiastic individual to play a critical role in the delivery of East Anglia’s flood incident management service, helping to build communities that are resilient to the impacts of flooding. Covering Essex, Norfolk and Suffolk, the Flood Resilience Team Member will support the delivery of activities across all aspects of the team’s work.
Responsibilities
* To co-ordinate internal and external enquiries that come into the team inbox, such as Freedom of Information requests and MP briefings, to ensure a timely and high-quality response.
* To support our Technical Specialists in the maintenance and improvement of data within the Warning System, using a variety of databases and GIS tools.
* To support our Incident Management leads in the updating of procedures, training materials and rosters, to ensure delivery of a competent and resilient flood incident management service.
* To support our Engagement Advisors with production of materials and resources to be used when engaging with our customers and partners, and support with community engagement events as necessary.
Experience/Skills Required
* An excellent communicator, who enjoys engaging with others and building relationships, and your inter-personal skills will be complimented by your enthusiasm to achieve results.
* Take a proactive approach to progressing your work, with the confidence to make decisions on your own initiative and as part of a team.
* Be able to work as part of a team, and individually, able to prioritise an interesting and varied workload.
* Knowledge of GIS tools and willingness to undertake further training when necessary.
It would be helpful, but not essential, if you had a knowledge of Flood & Coastal Risk Management and/or incident management. The candidate pack and generic role profile should be read along with the advert to understand the key accountabilities and skills needed. Everyone starting a new role will be given all the training and support needed.
Additional information
The role can be based at our Ipswich (IP3 9JD), Colchester (CO5 9SE) or Norwich (NR3 1UB) office. We accommodate working from home, but you'll be required to attend your base location on a regular basis. This is a fixed term assignment until 30th August 2026. Internal candidates must ensure you seek agreement from your line manager to apply for this role. Responding to incidents is a central part of what we do. Everyone that joins us is required to undertake training and participate, see the candidate pack for more information. Interviews are planned to be held face-to-face in our Ipswich office (IP3 9JD) w/c 6th October but may be subject to change. If you have any questions, please contact Dale Gutsell via: dale.gutsell@environment-agency.gov.uk.
Please note this role does NOT qualify for Skilled Worker sponsorship. Contact UK Visa and Immigration (UKVI) for professional expert advice.
Legal and equality information
We are committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilizes Central Government frameworks and contracts for all external recruitment needs. We are unable to engage with the market directly through post, email or phone calls. If you wish to become a support supplier on one of these frameworks or contracts, please visit the government Crown Commercial Service website for more information.
Artificial intelligence disclaimer AI can be a useful tool to support your application, however, all examples and statements provided must be truthful and taken from your own experience. Plagiarism may lead to withdrawal of applications and potential disciplinary action. The Environment Agency aligns with Civil Service guidance on AI use.
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