At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. JOB TITLE: Configuration Tech Support SHIFT PATTERN: Mon to Fri, 09:00-17:30 ROLE PURPOSE: Responsible for ensuring orders are correct, with all relevant components are present and all necessary content is available before releasing orders to the floor Completing all administration tasks using the provided tools, and compiling reports to assist with KPI reporting Responsible for acting as a central point of communication between sales and config to ensure all relevant details are provided to reduce delays when orders reach the floor to improve the customer experience To maximise configuration technician efficiency by completing all non-configuration tasks WHAT SUCCESS LOOKS LIKE: All orders checked and passed to the floor without error or missing components No administration tasks being completed by technicians All orders flowing through config in a controlled way with visibility to all Detailed reports filled in to enable accurate KPI reporting and to allow informed decisions to be made ROLE RESPONSIBILITIES Checking through all complex orders, using provided tools Review schedules Work with leadership to provide realistic expected completions dates Complete reporting tools Enrolments EU Config Tasks Config Administration tasks Adhere to H&S procedures Review SOP’s Involvement in CI projects Additional duties as required KNOWLEDGE, SKILLS AND EXPERIENCE Previous experience in a coordinator / administrative role Strong written and verbal communication skills Proficient in MS office – excel, word, outlook Strong organisational skills Good analytical skills Attention to detail Quality assurance experience would be desirable CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.