Role: Head of Quality and Governance
Leeds (LS15) Bardon (LE67), Perivale (UB6) - Hybrid
Contract type: Maternity cover.
Full time
Monday – Friday 37.Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. Reporting to the Deputy Superintendent Pharmacist (DSP), and working alongside the Head of Safety and Standards, this role will provide leadership to the organisation on all aspects of quality and governance relating to pharmacy regulatory and legal requirements, across all Pharmacy2U’s services.
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
Advise the SP and DSP and other colleagues on strategic policy developments relating to professional and pharmacy matters, regulatory issues including potential legislative reform, medicines legislation, safety issues and related policy issues arising across the wider health system and environment
Ensure that P2U policies are based on evidence and a careful consideration of all relevant factors including legislation and industry best practice
Ensure all aspects of our services are risk assessed, and these are updated at relevant intervals and in the event of a critical event
Producing and analysing reports and KPIs to continuously improve the quality and governance of the business
With the whole team, ensure P2U is “always inspection ready”
Line management of the QSM role, and members of the PSP team
Be responsible, as part of the SLT, for the definition, delivery and implementation of business strategies that support organisational objectives (OKRs)
Take responsibility for compliance with, and implementation of, best practice in your functional areas and oversee quality assurance initiatives
Lead an organisational culture that supports high performance, employee engagement and organisational effectiveness
Provide support to organisational projects, working groups, committees, etc
Promote and contribute to a culture of continuous improvement, transformation, and innovation within P2U
Proactively engage in performance development reviews and actively engaging in opportunities for learning and development
A confident leader with proven experience in line management and mentoring of pharmacy professionals, able to influence both senior stakeholders and frontline teams.
In-depth knowledge of pharmacy legislation, NHS regulatory requirements, and governance best practices, including familiarity with GPhC inspection criteria and controlled drug legislation.
Skilled in policy development, incident investigation, SOP writing, and regulatory response, with a strong grasp of quality improvement methodologies.
Highly analytical with excellent problem-solving skills, capable of interpreting complex regulatory frameworks and applying them effectively in practice.
Demonstrated ability to manage risk, lead audits, and utilise governance tools such as root cause analysis and risk assessments.
Calm and composed under pressure, with the ability to manage competing priorities and consistently deliver high-quality work to tight deadlines.
All successful applicants will be required to undergo a DBS check.