Job Overview
The Brighton MOT Station Self-Employed Partner is responsible for delivering exceptional customer service while managing various administrative and operational tasks. This role involves engaging with clients, handling data entry, and promoting additional services through effective communication and upselling techniques. The position offers an opportunity to work independently within a reputable MOT station, contributing to the smooth running of daily operations and ensuring customer satisfaction.
Responsibilities
* Greet customers professionally and provide excellent phone etiquette to handle inquiries efficiently.
* Conduct accurate data entry related to vehicle inspections, customer details, and service records.
* Communicate effectively in both English and Spanish to assist a diverse client base.
* Analyse customer needs and recommend suitable services or upgrades, employing upselling skills tactfully.
* Maintain organised records of transactions, appointments, and service histories.
* Assist in managing appointment schedules and follow-up communications with clients.
* Foster positive relationships through clear communication, ensuring high levels of customer satisfaction.
Requirements
* Proven experience in data entry, with strong organisational skills.
* Multilingual ability, particularly fluency in both Spanish and English.
* Excellent communication skills, with professional phone etiquette.
* Strong analysis skills to assess customer needs and identify sales opportunities.
* Ability to work independently as a self-employed partner within the Brighton MOT Station framework.
* Demonstrated ability to upsell services confidently without being pushy.
* Organised, reliable, and proactive approach to work responsibilities. This role offers a dynamic environment where organisational talent and excellent interpersonal skills are highly valued. The successful candidate will play a vital part in enhancing customer experiences while supporting the operational success of Brighton MOT Station as a self-employed partner.
Job Type: Permanent
Pay: £43,707.56-£72,718.78 per year
Work Location: In person