We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for an Infrastructure Specialist to support the IT and Operations team across TrustFord. Working closely with the IT Senior management to ensure our standards and policies are met, in some cases exceeded. You will be forthcoming in your approach, looking ahead and be proactive ensuring that the infrastructure and service provided is best in class. You will demonstrate positive and affective stakeholder and customer engagement.
This service is responsible for providing technical support, Windows Systems based operating systems implementation of and adherence to security policy, system availability. Working as part of the Infrastructure & Operations Team this role will have responsibility for ensuring all Infrastructure and Processing Services responsibilities are met for UK BU supported Servers. The role requires in depth practical knowledge of a wide range of Infrastructure & Back Office products. This role also involves offering advice and guidance to the customer and liaising with 3rd parties on support issues where appropriate.
1. Do you have a minimum of 5 years experience working in a support desk at a 3rd line capacity in technical support and infrastructure?
2. Do you have a qualification and strong experience in Microsoft technology stack, including configuring and managing O?
3. Do you have expertise in Microsoft Cloud Services and in building and configuring virtual servers using Azure?
Duties/qualities include:
4. Routine tasks need to be completed with limited supervision.
5. Coach and mentor colleagues to drive the standard in customer care.
6. Attending sites, town halls, meeting with General Managers to build rapport and to obtain feedback on support service offered.
7. Ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required.
8. Perform systems administration activities such as performance tuning and data management.
9. Monitoring and reviewing quality of service delivered.
10. Interfacing directly with all service delivery teams on site.
11. Creation, update and maintenance of the technical knowledgebase and documentation.
12. Attending sites to support project role outs when required.
13. Customer Service skills applied to difficult users.
14. On call responsibilities within a pressurised support environment.
15. Implementation of a scheduled program of patching & firmware/software upgrades.
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
In addition to receiving a competitive salary, for the right candidate this position will offer:
16. Industry leading package
17. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
18. Pension Scheme & Life Assurance
19. Ford Privilege vehicle purchase scheme
20. Discount on Service, Bodyshop and Parts
21. 1 day each year to volunteer for a charity of your choice
22. Cycle to work purchase scheme
23. Access to Perks at Work discount website