About the Role
We are seeking an experienced and driven Regional Operations Manager to join our rapidly expanding Specialist Division. This is a newly created, high‑impact leadership role offering the opportunity to shape performance, quality, and growth across a diverse portfolio of complex care services. Reporting to the Director of Operations, you will provide strong, visible leadership to a group of Registered Managers, ensuring services consistently deliver exceptional care, maintain regulatory excellence, and achieve strong commercial performance. This is a hands‑on role, suited to a leader who thrives on challenge, enjoys being close to services, and can balance quality with financial accountability.
Salary & Benefits
* £70,000 base salary (flexible for the right candidate)
* Bonus scheme up to 40% of salary
* Car allowance
* Private healthcare
* Pension
* Full‑time, home‑based role with significant regional travel (typically four days per week) and participation in an on‑call rota
The Opportunity
You will oversee a regional portfolio of specialist services, supporting a wide range of complex needs including mental health, neuro and brain injury, dementia, and physical health. This role combines strategic oversight with operational delivery. You'll be responsible for driving consistency, improving performance, and embedding a culture of accountability and continuous improvement across your region.
What You'll Be Doing
* Lead from the front: develop and support Registered Managers to deliver the highest standards of care while achieving strong operational and financial outcomes.
* Ensure services are always inspection‑ready and confidently lead them through regulatory processes while maintaining robust governance, safeguarding, and compliance standards.
* Take ownership of key commercial drivers, including occupancy growth, cost control, and workforce efficiency, to optimise performance.
* Hands‑on support where needed: step into underperforming services, lead turnaround plans, and stabilise performance.
* Maintain oversight of clinical delivery, including care planning, medication management, and the effective use of systems such as RADAR and Nourish.
* Build strong relationships with families, commissioners, and internal support teams to ensure a joined‑up, high‑quality approach across all services.
What We're Looking For
* Proven multi‑site leader with a strong background in specialist or complex care environments.
* Experience managing multiple services, with a track record of improving quality, driving performance, and successfully navigating regulatory inspections.
* Confident, credible leader capable of influencing, challenging, and inspiring others while remaining hands‑on and solutions‑focused.
* Commercial awareness and the ability to manage competing priorities in a fast‑paced and demanding environment.
* Experience as a Registered Manager and clinical qualifications (RGN/RMN) highly desirable; exposure to services supporting learning disabilities or autism also desirable.
How Success is Measured
* Delivery of strong regulatory outcomes.
* Growth of occupancy.
* Improvement of financial performance (EBITDA).
* Reduction of agency usage.
* Building stable, high‑performing teams.
* Contribution to an attractive bonus of up to 40%.
Why Join Us
At Willinbrook Healthcare, part of Care Concern Group, our growth is driven by more than ambition; it is underpinned by our values. We are kind, passionate, trusted, respectful, and inclusive in everything we do, and we look for leaders who bring those qualities to life in their teams and services. In just four years, our specialist division has grown to 20+ services, within a wider UK group of over 140 homes. As we continue to expand, we are investing in strong, values‑led leadership to help shape the future of our services and deliver outstanding care. If you're a driven leader who wants to make a meaningful impact, lead with purpose, and grow with an organisation that is going places, we'd love to hear from you.
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