Join to apply for the Customer Service/Telesales Manager role at Holdsworth Foods
Holdsworth Foods is a leading food distribution business with a strong reputation for exceptional service and high-quality products. We are seeking an additional dynamic, results-driven, and service-led Customer Service/Telesales Manager to manage the day-to-day running of our Customer Service/Telesales team based in Tideswell.
The Customer Service/Telesales Manager Role
This is a key role where you’ll be responsible for managing the day-to-day running of the telesales function, ensuring customers who order by phone receive exceptional service, while also driving sales performance. As the first point of contact for many of our customers, your team plays a vital role in representing the business, resolving queries, and maximising sales opportunities.
You’ll motivate and coach the team to achieve targets, maintain high product knowledge, and deliver a consistently professional and friendly service all while fostering a supportive and high performing culture.
About Holdsworth Foods
Holdsworth Foods is a family-owned wholesale supplier that specializes in frozen, chilled, and ambient goods for the catering industry. With over 50 years’ experience we are a preferred partner for thousands of caterers, including local authorities, hospitals, independent schools, pub groups, restaurants, and cafes. Our primary operations involve warehousing and distribution from our ten sites across the UK, which feature two catering butchery facilities. Our commitment to exceptional service has helped us build a strong reputation, and we take pride in going above and beyond for our customers.
What’s in it for you
* Performance-based bonus – weekly discretionary bonus scheme and focused incentive schemes
* Enhanced maternity and paternity pay
* Healthcare cash plan and employee assistance program for your well-being
* Company pension to support your future
* Death-in-service benefit for added peace of mind
What we’re looking for / Qualifications
We’re looking for someone with solid experience in a fast-paced customer service/telesales environment who can bring both leadership and sales expertise to the team. You’ll have a proven track record of hitting telesales targets and know how to get the best out of others through effective supervision, coaching, and training.
Confidence on the phone and excellent communication skills are a must both spoken and written, as you’ll be leading by example and ensuring every customer receives first-class service. Strong IT skills and the ability to quickly get to grips with new systems will also help you stay on top of the role.
To thrive here, you’ll be highly organised, able to multi-task, prioritise, and meet deadlines while keeping the team motivated and focused. If you’ve got a genuine passion for food and an interest in food trends, that’s a real bonus as you’ll fit right in with our product range and customers.
The core hours are Monday to Friday, 9am to 5pm, however you may be expected to provide cover for our out of hours service which is currently undertaken on a rota basis.
Responsibilities
* Promote a courteous professional and caring attitude to the customer
* Inform the Regional Sales Manager of any customer requests for items not in our range of products
* Ensure your team treats customers efficiently and courteously
* Ensure the telephone is answered promptly at all times, including break times
* Assist staff with challenging customer issues and report occurrences to the Account Manager
* Ensure your team has a high level of product awareness
* Keep the team aware of special offers and incentive lines
* Promote special offers to bring additional sales and encourage gap selling
* Assist and encourage personnel in your team to achieve sales targets
* Collate and submit weekly/monthly bonus earnings for your team to Head Office
* Liaise with relevant Account Managers on customer issues
* Inform buyers of unusually large orders to arrange adequate stocks
* Make notes of errors arising from your team and review for cause and type
* Advise the Customer Service/Telesales Co-ordinator of any training needs
* Recruit and train new team members
* Arrange and carry out staff appraisals
* Work with an auditor to provide required information on calls & orders
General / Quality / Safety / Supplementary Duties
* Observe the Company's Customer Care objective to deliver products with correct quantities, price, and timing, with a view to profit
* Note that the Company is an Equal Opportunities Employer
* Observe the Company Health & Safety Policy
* Meet and maintain ISO 9001 and STS for Food Wholesale requirements
* Follow safety directives to ensure own and others’ safety
* Assist with customer complaints, price list distribution, and gifts/awards distribution
* Training requirements will be provided
Employment details
* Seniorität level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service and Sales
* Industries: Food and Beverage Services and Wholesale Food and Beverage
This is a description of duties at present time and may not be exhaustive.
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