Central London Community Healthcare NHS Trust (CLCH) is seeking a proactive and organised Band 4 PCN Co‑ordinator (Bank role) to support the delivery of high‑quality, patient‑centred care across Primary Care Network (PCN) / Neighbourhood services within the Community Diabetes Service across Brent and Harrow.
This is a temporary role for 2‑3 months, working Monday to Friday, 09:00-17:00 (full‑time), with the potential for extension depending on service need.
Role Overview
The post holder will play a key role in coordinating PCN / Neighbourhood activity, with a particular focus on supporting the Diabetes PCN Multidisciplinary Team (MDT). You will work closely with GP practices, neighbourhood teams, and the Community Diabetes Specialist Service to support integrated, patient‑centred care delivery.
Main duties of the job
* Coordinate the day‑to‑day delivery of the Diabetes PCN MDT / Neighbourhood services
* Support planning and implementation of new services in line with MDT priorities
* Ensure effective communication and coordination between GP practices and partner organisations
* Manage appointments, referrals, and service activity using electronic systems
* Organise and support MDT meetings and service‑related discussions
* Monitor service performance, contribute to data collection, reporting, and continuous improvement
* Track progress against objectives and support reporting of outcomes
* Work collaboratively with GPs, practice staff, multidisciplinary teams, and external partners
* Promote strong integrated working across the PCN to support efficient service delivery
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high‑quality care.
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values – Accountability, Inclusion, Compassion, and Empowerment – alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Education/Qualification
* 5 GCSE at A‑C or equivalent, to include maths and English
* NVQ Level 3 equivalent. Access to Higher Education Diploma
* Evidence of continuous personal and professional development.
* Educated to diploma level education, further short courses/ training and experience
* Advanced communication skills course or counselling course
Experience
* Experience of working in an administrative role
* Experienced of dealing with enquiries from the public, staff, and other organisations.
* Experience of managing databases, filing systems, and stock levels
* Experience of prioritising workload to meet conflicting demands
* Experience with IT systems including MSOffice and Outlook
* Experience of audit.
* Experience of and risk assessment and management.
* Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public private and voluntary sector.
Skills & Knowledge
* Ability to work in partnership at all levels both within the organization and with key stakeholders and groups across professional and inter‑agency boundaries
* Ability to coach, motivate, mentor and inspire
* Excellent problem‑solving skills, including the ability to resolve conflict and handle difficult situations effectively.
* Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
* Ability to effectively co‑ordinate project activities, to internal and externally set timelines.
* Able to draft, type, format, prepare and produce a wide range of high‑quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
* Numerate and able to analyse, calculate and produce statistical and financial information accurately
* Developed knowledge of Microsoft Office applications – Word, Excel, Outlook, PowerPoint, Publisher and Access
* Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda.
* Ability to use electronic clinical record systems eg EMIS
Key Attributes
* Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within co‑operative multi‑disciplinary and team‑based working environment.
* Leadership and Management skills that are capable of establishing direction and purpose and leading others effectively within a complex organisational structure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Diabetes Clinical Service Lead - Brent and Harrow
#J-18808-Ljbffr