Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 |
Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder
Are you the kind of leader who thrives in high-growth environments?
Do you know how to scale delivery teams while keeping customers genuinely happy?
I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.
You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.
You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake.
What you’ll be doing:
Leading multifunctional teams across delivery, support, and success
Building scalable onboarding and implementation frameworks
Driving customer retention and upsell through relationship management
Owning delivery strategy and KPIs across the department
Championing Agile/Hybrid methodologies and continuous improvementWhat they’re looking for:
Strong leadership in enterprise SaaS or fintech delivery
Experience scaling teams and processes in a fast-paced environment
Background in regulated industries (banking, payments, etc.)
Strategic thinker with a hands-on approachIn return you will get a salary up to £110,000 and you will get Hybrid working, 26 days holiday + bank, solid pension and more.
If you’re interested please apply or send your CV to (url removed)
No sponsorship