Client Services Manager
London Heathrow area
£38,000 £40,000 DOE
Monday to Friday | 08:00 17:00 (1 hour unpaid break)
Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships.
This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.
The Role
As Client Services Manager, you will be responsible for:
Managing and developing strong relationships with new and existing clients
Leading, coaching, and developing the Customer Liaison team
Ensuring all client queries are handled professionally and within agreed timescales
Producing client-facing service and sales reports for senior management
Analysing customer feedback, identifying trends, and implementing action plans
Identifying opportunities to improve service levels and increase engagement
Creating and implementing client service strategies that support revenue growth
Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
Collaborating with internal departments to deliver a seamless client experience
Delivering client service presentations and workshops where required
About You
You will ideally have:
At least 3 years experience in a logistics / warehousing environment
At least 3 years experience in a customer service management or supervisory role
Strong communication and stakeholder management skills
Excellent problem-solving and decision-making ability
Experience producing client reports and working to KPIs
Good knowledge of vehicle capacity, load requirements, and courier operations
Ability to work calmly under pressure in a fast-paced environment
Strong leadership skills with the ability to motivate and develop a team
Key Attributes
Professional, energetic, and highly organised
Detail-focused with strong time-management skills
Proactive and solutions-driven
Confident working both autonomously and as part of a wider team
Able to represent the business professionally in all client interactions
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