Team Leader – Croydon
Do you have experience within a contact centre environment ? Are you looking for the opportunity to take your next step on the career ladder with us?
We’re looking for a talented Team Leader to join us in our Croydon office. You will use your knowledge and experience of the Insurance Industry to have direct responsibility for a team of Customer Service Advisors. You will effectively manage our team to deliver excellent customer service and support them by conducting regular 1-2-1’s, coaching and development.
We’re offering a very competitive basic salary relative to your experience plus a generous bonus scheme. You’ll also be rewarded with all the great benefits listed below.
Want to know more? What will the Team Leader role entail?
1. Lead, motivate and support a team in delivery of required business KPI’s.
2. Support the department in meeting all quality and regulatory standards.
3. Proactively coaching and developing individuals to increase overall capability through using specialist knowledge and experience.
4. Ensure that any customer complaints are identified and handled in accordance with agreed process and that root cause is proactively identified and addressed.
5. Build positive relationships and contribute to a collaborative working environment.
What are we looking for in a Team Leader?
6. Experience of meeting financial, operational, service and quality KPI’s.
7. Experience of working within a regulated financial services environment.
8. Experience working withing a contact centre environment.
9. An individual who can lead by example and is a role model to others.
10. Insurance experience would be advantageous.
In return you will be welcomed and supported by Towergate, part of our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
11. Holiday entitlement of 26 days plus bank holidays .
12. Opportunity to progress your career across the entire Ardonagh family
13. Gain ACII qualification to boost your knowledge and career prospects
14. Pensions scheme for when you feel it’s time to retire
15. 24-hour support for physical and mental wellbeing
16. 1 days paid volunteering day to give back to our communities
17. The Spotlight Awards, where we shine a light on the brightest talent across our group