Location: CDE Global Cookstown Location
To own the process and to be responsible for engaging with customers, fully understand the details of enquiries, provide professional knowledge of spare parts requirements, quotations and turnkey order fulfilment through to invoice.
Responsibilities
* Provide professional after-sales support, offering accurate parts knowledge and recommendations to customers.
* Manage customer enquiries promptly and ensure all information is logged accurately in the CRM.
* Prepare and issue high-quality quotations to support sales targets.
* Process confirmed orders in line with company procedures, ensuring accuracy in pricing, data, and documentation.
* Collaborate with CustomCare buyers to source non-stock items and expedite orders to minimise customer downtime.
* Escalate any issues or concerns immediately to your line Manager.
* Promote additional CustomCare services where relevant to add customer value.
* Ensure all chargeable components — parts, transport, labour, subsistence — are invoiced correctly.
* Liaise with design and production teams on fabricated components to meet delivery expectations.
* Maintain accurate, up-to-date customer data in all systems.
* Proactively follow up open queries and drive them to closure.
* Use CRM tools consistently to track opportunities, enquiries, and interactions.
* Analyse historical buying patterns and understand current purchasing behaviours.
* Identify what would be required to win back business from previously active accounts.
* Contribute to increased revenue by developing more qualified opportunities within CustomCare.
Qualifications / Skills
* Customer-focused approach with the ability to engage with customers and understand spare parts requirements.
* Experience with CRM systems and delivering accurate quotations and orders.
* Strong communication and collaboration with cross-functional teams (sales, design, production).
* Analytical understanding of purchasing patterns and opportunity management.
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