Summary
Business Administrator Apprentice working for a sign making company in Kent with over 40 years of experience. It designs, manufactures and installs signage for various sectors and clients across the UK.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.00am to 4.30pm.
40 hours a week
Start date
Monday 27 October 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Provide comprehensive adminstrative support to business operations
* Ensure effective coordination between clients, suppliers and internal teams while maintaining high standards of customer service and operational efficiency within the signage and manufacturing enviroment
* Manage all client communications including quotations, project updates, and delivery schedules
* Process quote requests and revisions in accordance with company procedures
* Resolve customer queries and complaints within agreed timeframes
* Maintain customer satisfaction through proactive communication and follow-up
* Update client records and correspondence files accurately
* Coordinate project workflows between design, production, and installation teams
* Schedule deliveries and coordinate with external contractors
* Monitor project timelines and escalate potential delays to management
* Support procurement activities and supplier coordination
* Maintain accurate records of orders, and project documentation
* Perform data entry and database maintenance with high accuracy
* Prepare correspondence, and documentation as required
* Provide administrative support to General Manager and team members
* Ensure all documentation meets company quality standards
* Support continuous improvement initiatives
* Assist in maintaining ISO/quality certification requirements (if applicable)
* Contribute to process documentation and updates
Where you'll work
STATION HOUSE
EASTMEAD TRADING ESTATE
ASHFORD
KENT
TN23 7RS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Once a month online workshops with the college and in the workpace. Level 3 Business Administrator apprenticeship standard delivered by EKC Training.
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4/C/Level 2 functional skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills
* Logical
* Team working