CK Group is recruiting for an IT Support Analyst to join a company in the Pharmaceutical industry at their site in Welwyn Garden City. This is a contract role for 3 months.
Salary:
£15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour.
Role:
* Log and track end users’ incidents, working within SLA’s.
* Identify recurring issues and challenges faced by end users and escalate these to relevant teams for investigation.
* Ensure swift resolution of IT queries or problems for users.
* Provide proactive, customer-focused, face-to-face onsite support.
Your Background:
* Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is beneficial.
* Experience in building and configuring computers for new starters and upgrading existing laptops is advantageous.
* Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable.
Company:
Our client is a leading biopharmaceutical company that develops over 160 medicines, vaccines, and healthcare products, improving lives globally.
Location:
Welwyn Garden City, UK.
Apply:
Applicants must have UK work entitlement. Please quote job reference 133769 in all correspondence.
Note:
This role may require a satisfactory basic Disclosure and Barring Service (DBS) check.
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