Overview
Join to apply for the Prisoner Custody Officer role at Serco.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of the role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.
Location: Plymouth Crown Court, PL1 2ER
Permanent roles offering job stability & security.
Responsibilities
* Escort defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
* Monitor and supervise detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
* Maintain discretion and confidentiality regarding sensitive information discussed during court proceedings and provide support to detainees while managing your own emotional wellbeing.
* Ensure detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
* Monitor the mental and physical health of detainees, providing support and reporting concerns to the appropriate authorities.
* Ensure safety and security of the court environment, respond to incidents or emergencies, and conduct thorough searches of property and individuals to prevent contraband.
* Complete necessary paperwork and data entry, including logging detainee movements and incidents.
* Work closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What you need to do the job
We value commitment to making a difference. You’ll learn through a 5.5-week training course and guidance from experienced colleagues. Ideally, you’ll have a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage all situations with professionalism and care. This role requires responsibility, vigilance, and the ability to handle challenging scenarios. The role may suit those with an interest in criminology or psychology.
Assessment process
Briefing call to assess eligibility; Competency-based virtual interview; short role-play and written exercise.
Additional information
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake appropriate training and work within safeguarding policies.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates who already have a valid right to work in the UK should meet the below minimum eligibility criteria:
* Have at least two years remaining on your current visa
* Have lived in the UK for at least one year
For general right-to-work guidance, please visit the UK Home Office website.
About Serco
At Serco, we deliver essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are committed to diversity, inclusion, and belonging and offer flexible working arrangements where possible.
How to apply
Please click the apply button to complete your application. We encourage applications from a diverse candidate pool and will make reasonable adjustments at interview and beyond. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com.
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