The role:
We’re on the lookout for a fluent Welsh and English speaker. You’ll be the reassuring voice (and message!) for customers, helping them via phone, email, and social media when they need our client the most. You can either be based in Sheffield or you can work remotely from home.
Accountabilities and Responsibilities
1. Delivering exceptional customer service
2. Resolving customer enquiries via phone
3. Responding to customers via social media
4. Booking customer’s assisted travel arrangements to support them on their journeys
5. Resolving web queries and enquiries via email
The successful candidate:
6. Fluency in Welsh and English both spoken and written is essential for the role
7. Great communication skills and a knack for problem solving
8. A customer focused nature with excellent listening skills
9. Computer literacy – Microsoft Office 365
10. Comfortable working nights.