Overview
Salary: £30,000
Employment type: Permanent (Onsite - Nottingham campus)
Hours per week: 37
Reporting into: Team Leader
This role will be based onsite from our Nottingham campus working full time Monday to Friday.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department
Our Student Life Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Life Advisor, you will play a key role in creating a dynamic and inclusive campus environment. You will plan and support programs such as student life activities, new student orientation, and diversity and inclusion initiatives, all while collaborating closely with the Students' Association to enrich the student experience.
You will also be the go-to person for student inquiries, providing support across various platforms—in-person, phone, email, live chat, and messenger. With your excellent customer service skills, you will deliver tailored solutions that enhance each student’s university journey.
About You
Essential requirements:
* Plan and organise events for students.
* Serve as the primary contact for student enquiries and support.
* Communicate effectively via phone, email, live chat, messenger, and in-person.
* Provide innovative and customised solutions to student issues.
* Ensure a high standard of customer care by going above and beyond in every interaction.
* Extensive experience in customer service, ideally in a student-facing role.
* Strong passion for helping others succeed.
* Excellent written and verbal communication skills.
* Proficient in administration and IT literacy.
* Exceptional organisational and time-management abilities.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays on-top, and even a Christmas closure!
* A generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our Golden Ticket which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Sunday 28th September 2025
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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