National Accounts Coordinator, Fragrance & Beauty
Location: CHANEL Head office, London
Reports to: Senior National Account Manager
Contract: 6 Month Fixed-Term Contract, Full-Time
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Your role @CHANEL:
As the National Accounts Coordinator, you will support the Commercial Team with the day-to-day running of National Accounts. You will act as the first point of contact for daily communication and response to queries from other departments; Field Team and Retailers alike (orders and deliveries, stock availability, catalogue queries etc).
What impact you can create at Chanel:
Ownership of Product Catalogue, Cycle product launches and discontinuations:
Quarterly/Bi-Annual retailer catalogue review for any discontinued stock and recalls
Cycle documents:
1. Obtain all new product information from the Fragrance & Beauty (F&B) Catalogue and Marketing, and create relevant NPI, LQSS and Line Lists
2. Communicate all launches and any updates, internally and externally, as per their individual requirements and timelines (e.g. Marketing slides, New Line Forms, Product Matrixes, Vendor Article Forms, MSDS Forms)
3. Ensure orders are received on time
4. Ensure all retailers have launched products instore and online correctly
5. Analyse Sell in vs Sell Through of new launch to ensure optimum performance and distribution
Maintenance of Distribution List and Account Forms
Sales Analysis:
6. Prepare the sales data for weekly analysis
7. Track retailer promotions / discounting
8. Assist in quarterly sales analysis for Cycle meetings
9. Campaign analysis for E-Retail channels
Ad hoc reporting requests
10. Sampling: E-Retail In Order Sampling and Instore initiatives
11. Gift wrap
Instore: Sell-in of seasonal gift wrap to stores/central warehouse
12. Online Grey Market monitoring
13. E-Retail bestsellers stock checks and liaising with retailers to confirm action
14. E-Retail E-boutique checks: ensure guidelines are met and follow up on action points
15. Other ad-hoc administration support across the Commercial Sales Team
What you will bring to the role:
16. Proficiency with Microsoft Office - Excel (advanced level required) & PowerPoint (building presentation decks)
17. Clear and concise communicator
18. Process driven, with excellent attention to detail
You are energised by:
19. Understanding more about Fragrance & Beauty within a luxury fashion environment
20. Having to take on information quickly and accurately to add value to the team
21. Working in a timely manner without compromise on detail or precision
22. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of women
What will you gain from this experience:
23. Build and maintain relationships with other internal departments (Retail, Marketing, Queensway Office)
24. Develop an understanding and analysis of sales numbers and trackers
25. Gain programme knowledge – consider personal training needs (SAP / PowerBI)
26. Ability to build external relationships (Retail partners)
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
27. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
28. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
29. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
30. Platforms: Multiple Platforms to support across Wellbeing
31. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
32. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependent and subject to change at any time