Job Summary
An exciting opportunity to join our team in Manchester. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.
Full and part-time hours are available. Previous applicants need not apply.
This advert will close early if there are a lot of applicants, so we encourage you to apply early.
Main duties of the job
Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.
Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.
Be empathetic. Treat all patients with dignity and respect.
Explain the appointment process clearly and concisely (ie appointments available via a variety of methods face to face / telephone / video call).
Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered.
Where NUPAS cannot assist the patient, signpost the patient to appropriate services.
Ensure all appointment times offered are within the service KPIs and targets.
Ensure the patient is made aware of any special requirements regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.
About Us
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.
NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. Everyone will need to have a DBS check. The level of this check will be determined by the job type.
All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.
Details
Date posted
17 September 2025
Pay scheme
Other
Salary
£14.07 an hour 9.5 Hour Shifts, 8am-6pm & 10am-8pm inc.weekends & Bank holidays
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
E
Job locations
N U P A S
79 Newton Street
Manchester
M1 1EX
Job Description
Job responsibilities
An exciting opportunity to join our team in Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.
Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.
Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.
Be empathetic. Treat all patients with dignity and respect.
Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).
Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered.
Where NUPAS cannot assist the patient, signpost patient to appropriate services.
Ensure all appointment times offered are within the service KPIs and targets.
Ensure the patient is made aware of any special requirements regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.
Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
Job Description
Job responsibilities
An exciting opportunity to join our team in Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.
Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening.
Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient.
Be empathetic. Treat all patients with dignity and respect.
Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).
Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered.
Where NUPAS cannot assist the patient, signpost patient to appropriate services.
Ensure all appointment times offered are within the service KPIs and targets.
Ensure the patient is made aware of any special requirements regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.
Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
Person Specification
Experience
Essential
* Must be empathetic, and treat all patients with dignity and respect.
* All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
* Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
* To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
* All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.
* Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Person Specification
Essential
* Must be empathetic, and treat all patients with dignity and respect.
* All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
* Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
* To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
* All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.
* Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NUPAS Ltd
Address
N U P A S
79 Newton Street
Manchester
M1 1EX
Employer's website
(Opens in a new tab)
Employer details
Employer name
NUPAS Ltd
Address
N U P A S
79 Newton Street
Manchester
M1 1EX
Employer's website
(Opens in a new tab)