The Opportunity
Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK? We have an exciting new opportunity for a Head Receptionist to join our amazing team at our mixed NHS and private practice in Norwich.
Our Practice Team sits at the heart of our business, and we want everyone to feel as though their role is a vocation- not just a job.
This is a Part-time opportunity working:
Monday 08:30 - 17:30
Wednesday 08:30 - 17:30
Saturday 08:30 - 15:30
Main goals and purpose - Responsible for providing an excellent patient experience. To present a well organised reception area, maintain positive company cash accounts and a wide patient base. To gain, build and contribute exceptional organisational, administration and professional responsibility to organise whilst always maintain confidentiality.
Ensure dental appointments are booked in for patients and their record and maintain there up to date. Help coordinate the dentist's schedule. Ensure continuity and smooth running of the practice and follow procedure, policies and protcols to maintain this.
We are looking for a friendly and enthusiastic individual, who has strong receptionist or administration experience - along with the following requirements:
1. Outstanding customer service skills
2. Strong interpersonal, verbal and written communication skills
3. Excellent telephone manner
4. The ability to use and operate a computer-based system
5. Knowledge of working with systems would be advantageous
6. Be willing to learn and progress
7. Excellent organisational skills and the ability to manage a varied workload
8. Excellent attention to detail and use initiative
9. A well-presented and motivated individual who enjoys working independently and within a great team
In return we can offer you a great range of benefits including:
10. Staff referral schemes
11. Your birthday off each year!
12. Discounted dental treatment after 6 months service, extended to family after 12 months
13. Support from our People Team, Finance and other support teams should you ever need it
14. Fully funded DBS checks
15. Access to an Employee Assistance Platform, your mental well-being matters to us!
16. Further education/qualification funding and support
17. Career mobility and progression opportunities
18. Auto enrolment into a pension after 3 months service