Overview
Join to apply for the Customer Support Team Leader role at Trinity Estates
Location: Hybrid/Hemel Hempstead
Working Hours: 0900 - 1710 Monday - Friday
Salary: Competitive
About Trinity Estates
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits
* 24 days annual leave for work-life balance.
* Discounts on shopping and services through Perkbox.
* Employee Assistance Programme for confidential support.
* Hybrid and flexible work opportunities.
* Financial support for personal development.
* Opportunities for career growth.
* Recognition incentives.
* Cycle to Work scheme for a healthy lifestyle.
* Employee Referral Scheme for potential bonuses.
Job Description
The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service.
Key Responsibilities
* Motivate the team to ensure excellent delivery of Customer Service, always leading by example.
* Conduct regular one to one review meetings with the team, ensuring appropriate feedback is delivered and monthly objectives are created.
* Coach and mentor the customer support team members and assist with escalations where required.
* Recognise training needs within the team and design ideas to assist with the creation of new training packages.
* Collaborate with Trinity colleagues to ensure excellent delivery of customer service.
* Build and maintain good relationships with other Team Leaders within the customer support department and with all other departments within Trinity.
* Comply with the company Health & Safety Policy and champion Trinity’s values and visions.
Qualifications And Skills
* Passion for exceptional Customer Service
* Excellent leadership and motivational skills
* Excellent verbal and written communication skills
* Educated to A Level standards or equivalent
* High attention to detail
* Delivery of coaching and feedback sessions
* Intermediate IT skills and personal organisation
* Ability to work independently and as part of a team
* Proven line management capabilities
* Able to liaise with a range of people
Desirable Skills
* Knowledge of the residential property management sector
* Advanced knowledge of Microsoft Office
* Line management / Leadership qualifications
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
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