Job Title: Digital Platforms & Web Operations Manager Reports To: Head of E-Commerce / Director of Marketing & Sales Job Summary: The Digital Platforms & Web Operations Manager is responsible for ensuring the seamless operation, performance, and optimisation of the company’s e-commerce platforms across all regions. This role plays a pivotal part in maintaining site health, managing third-party integrations, and supporting promotional campaigns with flawless technical execution. Key Responsibilities: · Website Locales Management: o Oversee the upkeep and accuracy of all country-specific website versions. o Ensure regionally relevant product availability, translations, and compliance with local regulations. · Website Health & Performance: o Monitor and maintain overall site functionality, speed, and uptime. o Conduct regular audits and resolve bugs or technical debt in collaboration with developers. · App & Third-Party Tool Management: o Lead the onboarding, integration, and ongoing management of new apps and digital tools. o Evaluate app performance and compatibility with site goals and roadmap. · Promotional Offer Execution: o Ensure all discount codes, bundle logic, tiered pricing, and campaign rules function correctly. o Partner with marketing and tech teams to QA all promotional mechanics before launch. · UX & Technical Optimisation: o Monitor mobile and desktop responsiveness and implement solutions for friction points. o Support A/B testing, CRO efforts, and analytics tagging from a tech perspective. · Stakeholder Collaboration: o Act as the technical bridge between internal teams (Marketing, Tech, CX) and external partners (e.g., developers, Shopify apps). o Support strategic initiatives such as international expansion, platform migrations, and digital infrastructure improvements. Requirements: · Proven experience in e-commerce operations, preferably on Shopify Plus or similar platforms. · Strong understanding of web performance metrics, CMS functionality, and promotional logic. · Familiarity with HTML/CSS and ability to troubleshoot frontend issues (not essential but advantageous). · Excellent organisational skills and attention to detail. · Ability to manage multiple projects and deadlines across regions. Location: Hybrid – 1 day per week from home (after 4 weeks integration training) Employment Type: Full-Time, Permanent Salary: £35,000 - £45,000, based on experience.