JOB TITLE: Spare Parts Coordinator
MAIN PURPOSE OF JOB:
Responsible for Spare Parts for Biesse UK & Intermac UK Ltd, coordinating all Spare Parts activities and interacting with customer and suppliers to process orders. There is a technical aspect to this role which will require some basic knowledge of engineering and electrical drawings.
RESPONSIBILTIES:
• Preparing quotes to customers.
• Part identification using machine spare parts manuals and with the assistance of Italy.
• Processing orders using Oracle, placing orders with Biesse SPA and other subsidiaries and matching up order confirmations from Italy in a timely manner.
• Receiving goods on to the system in a timely manner.
• Manage invoice queries, ensuring all customers are invoiced in a timely manner.
• Manage any order returns to Italy.
• Deal with any other enquiries that a customer may have.
• Manage your orders, ensuring they are dispatched on time.
• Liaise with internal and external stakeholders including Service Help Desk, customers, engineers and other members of staff to ensure successful completion of any enquiries.
• Provide a single point of contact for all spare parts.
• Ensure all Service Requests are dealt with in a timely manner (KPI based) according to severity.
• Liaising with customers to ensure they are updated at all points of the order from initial enquiry through to delivery.
• Support escalation process for Spare Parts Delivery.
• Responsible for the technical Identifications of the parts which will include being the source for this information.
• Perform any other duties as specified by the Spare Parts Manager.
PERSON SPECIFICATION:
• Good understanding and working knowledge of Oracle (Operating System) - desirable.
• Ability to work under pressure in a very busy, high stress environment, juggling tasks and prioritising workload
• Excellent communicator with the ability to interact with customers providing a high level of customer service.
• Ability to use Microsoft Office effectively and efficiently.
• Knowledge of how to read general layout drawings
• Basic understanding of electrical and mechanical drawings, however, general Layout drawings is essential.
ESSENTIAL:
• Very strong organisation and administration skills with accuracy and attention to detail
• Excellent customer service with drive to provide world class experience
• Willing to learn and adapt quickly
• Ability to read and recognise parts from spare parts manual
• Some technical experience with ability to recognise, in pictures, electrical and mechanical components from industrial machinery
• Knowledge of how to read general layout drawings
DESIRABLE:
• Experience in repairing machinery and read electrical diagrams
• Basic knowledge on how to read mechanical drawings