Your new role
(Hybrid 2 days on site in Warwick)
As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised.
What you'll need to succeed
* Oracle HCM experience (e.g Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)
* Problem-solving, investigative and analytical skills
* Experience working within an application support team
* Exposure to querying, manipulating and configuring SQL
* Knowledge of a help desk system and managing service requests / incidents/ problems
* Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
* Establish good working relationships with clients and project teams
* Customer communication skills, both verbal and written
* Provide politically sensitive answers / solutions to issues as necessary
* Negotiation and persuasion skills
* Ability to work with colleagues and stakeholders at all levels
Nice to have skills
An understanding of ITIL framework
UK Payroll Legislation
Experience of working within the healthcare sector
What you'll get in return
c£450 per day (inside IR35)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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