About the role: We are launching the UK support team for our client ! As a Technical Support Agent, you will be the first point of contact for our UK users and play a key role in delivering high-quality technical assistance across our communication platform. You will join a fast-growing international support organization, working closely with senior support engineers, team leads, and technical teams across Europe. Major responsibilities : Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux. Familiar with supporting iOS, iPadOS, and Android mobile devices. Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues. Escalation point for Level 1 Technical Engineers Projects Assigned by Leads to help other teams excel. Responsible for our client's IT services. Be available off hours for scheduled maintenance, critical update releases Required skills and attributes: Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps Experience with integrating software and troubleshooting defects Experience escalating to development/technical leads Understands chain of command within a corporate structure Experience conducting thorough research into technical defects Understanding of API Basics such as POST and GET for research. Overall strong technical background and project management skills are required. Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language. Understands networks, firewalls, server dependencies, TCIP, subnets, and databases Must speak English This position is for you if: You are tech-savvy. You are autonomous and you like to take initiative to learn. You are very organized by nature and like to work with ambition. You strive to exceed your goals. Based in the UK (near to London) About Sqwad Sqwad is a Paris-based company operating across Europe, Canada, North Africa — and now rapidly expanding in the U.S. In just 2.5 years, we’ve partnered with 150 brands, from global enterprises to high-growth startups. We believe freelancers deserve: Fair, transparent pay Real skill development Opportunities to be part of international growth projects This Is a Ground-Floor Opportunity Early hires will secure the best territories, earn the highest bonuses, and grow fast with the market. Apply now and start earning immediately ! Location: UK (London area or nearby – hybrid presence in London office 1x every 1–2 months) Job Type: Contract / Freelance