Community Engagement Manager, CHARITY PEOPLE
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Overview
£30,000 / Permanent
Flexible/Hybrid - two days in Office and three from home
Office: 470 Bath Road, Bristol, BS4 3AP
Are you passionate about building communities, inspiring creativity, and making a real difference? We’re working with a leading organisation in the creative sector to recruit a dynamic, people-focused Community Engagement Manager.
The Opportunity
As Community Engagement Manager, you’ll play a pivotal role in strengthening and expanding a vibrant membership and volunteer community. You’ll lead a passionate team, develop innovative engagement strategies, and ensure every member and volunteer feels valued, connected, and inspired.
Key Responsibilities
* Lead and inspire a team of 3 dedicated membership professionals to deliver the optimal member experience
* Analyse and refine the member/volunteer experience to improve satisfaction and increase retention
* Build and nurture a thriving community: develop and deliver creative initiatives that foster belonging, inclusivity, and support
* Drive engagement: listen to members and volunteers, gather feedback, and turn insights into action
* Grow the community: attract new, diverse audiences and help more people discover the benefits of membership
* Lead and inspire: manage and develop a talented team dedicated to supporting the community
* Create compelling content: share stories, images, and videos that spark conversation and celebrate members' achievements
* Champion the brand online: engage with the community across social media, respond to questions, and build lasting relationships
* Bring people together: organise regional events that connect members, generate income, and promote the organisation’s mission
About You
* Proven experience in community management or membership engagement
* Excellent communication, writing, and interpersonal skills
* Creative, strategic thinker with a passion for building relationships
* Skilled in conflict resolution, problem-solving, and project management
* Empathetic, patient, and professional in all interactions
* Strong analytical skills and familiarity with CRM tools
* Organised, detail-oriented, and proactive
Desirable
* Experience with social media tools and analytics
* An interest in the creative arts or photography
* Knowledge of GDPR and data protection best practices
Why Apply?
* Join a respected, forward-thinking organisation with a rich history and an exciting future
* Work with a friendly, supportive team who are passionate about community and creativity
* Make a real impact—helping people connect, learn, and grow
Interview
ASAP (week commencing 6th October 2025)
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background (including age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation). We do this because we believe that greater diversity leads to greater results for the charities we work with.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
Note: This description reflects the role as advertised and may be subject to change.
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