Overview
Position: Head of Engineering Operations. Sector: Industrial Machinery Supply. Location: National – Travel across the UK. Salary: £60,000 to £65,000 p.a. + Car.
About The Role
This is a multi-faceted role that will see the post holder work across Training, Field Engineering, Distribution and Depots. The aim is to optimise engineering operations and drive efficiency and excellence in services across the board. With a collaborative and strategic approach, it offers the opportunity to drive continuous improvement and innovation.
All About You
The successful candidate will be a strategic thinker with exceptional organisational and leadership skills. You will be able to demonstrate previous experience and success in efficient management of all engineering activities in a national business. Stakeholder engagement will be key to success in this role, both with colleagues and clients. Excellent people development skills and a sense of pride in helping people progress will also be key as you ensure that standards are high and communication is clear.
Key Responsibilities
* Lead and manage all engineering teams, including Field Engineering, Technical Services, Training, Hubs, and Warehouse operations.
* Oversee the development and delivery of engineering training programmes, ensuring teams are equipped with the skills and knowledge to excel.
* Define and monitor KPIs for field engineering teams, driving performance and consistency across all regions.
* Implement reporting systems for real-time visibility into operational performance.
* Oversee Hub operations, ensuring high standards for machine refurbishments, repairs, and preparation for dispatch.
* Manage Warehouse functions to guarantee the accurate and efficient distribution of machines and parts.
* Lead the Technical Services team to meet contractual obligations, including PA Testing and preventative planned maintenance.
* Analyse operational data to identify efficiencies, risks, and opportunities for improvement.
* Work collaboratively with Procurement, Logistics, and Service Delivery to enhance processes and customer satisfaction.
* Act as the primary liaison between engineering functions and other departments, supporting alignment with business objectives.
* Guide and support Service Delivery Managers to meet KPIs, resolve challenges, and adopt best practices.
* Implement effective inventory management strategies to optimise stock levels and availability.
Qualifications, Experience and Skills
* Bachelor’s degree or equivalent in Engineering or a related technical field.
* Proven experience in a Senior Leadership role within Field Engineering or related operations.
* Strong background in parts inventory management, supply chain optimisation, and procurement.
* Demonstrated success in managing regional operations teams and achieving KPI targets.
* Knowledge of field service operations, including familiarity with best practices and industry standards.
* Excellent analytical skills and the ability to use data-driven insights to inform decision-making.
* Effective leadership and communication skills to inspire and guide teams toward common goals.
* Technical expertise in field engineering.
What’s in it for you?
This is an opportunity to take a highly visible leadership role in a growing business committed to operational excellence, innovation, and customer satisfaction. You will lead impactful change, shape engineering strategy, and help build a high-performing culture.
To be considered, apply if you have a valid UK driving license and are able to live and work in the UK without restrictions.
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