Job Title: Salesforce Business Analyst
Job Type : Contract
Job Location: London, UK
Essential Skills:
* Hands on experience in salesforce as functional consultant on Service Cloud and Experience cloud
* Understanding & gathering business requirement, experience handling requirement workshops, Writing User stories and acceptance criterias
* Conduct Fit-Gap in salesforce and provide work effort and duration estimation
* Salesforce Configuration of Experience cloud
* Create Requirement and Functional Design specification, Use cases creation.
* Assess the impacts on functional design because of the changes in functional requirements
* Functional Support for salesforce application in-Scope
* Assist Customer team in conducting ‘Train the Trainer’ sessions on in-scope salesforce functionality for Customer Key Users
* Hands on experience in Agile methodology would be preferred
* Excellent Communication skills - written and verbal
* Service Cloud, Experiene cloud certification
* Knowledge of Experience cloud - Community builder, Themes, Templates, Einstein ChatBot, Live Agent, Lightning Design System
Regards,
kousalyab@falconsmartit.com