Overview
Job Title: Client Support Advisor
Location: Milton Keynes, United Kingdom
Work Model: Hybrid, with 3 days working from the office
Contract Type: Fixed-Term Contract (1 year)
Purpose of the Role
You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference. You’ll support both internal and external clients, handling a wide range of queries and taking ownership of issues through to resolution to deliver a seamless, professional, high-quality client experience.
Key Responsibilities
* Client Support & Communication
o Handling incoming calls and emails from clients, delivering a professional and friendly service
o Acting as the first point of contact and resolving queries at the first opportunity wherever possible
o Proactively contacting clients to resolve requests and provide updates
* Problem Solving & Ownership
o Taking full ownership of client queries, including complaints or concerns, through to resolution
o Managing challenging conversations with confidence and empathy
o Ensuring all issues are handled promptly, thoroughly, and in line with company standards
* Collaboration
o Working closely with other departments and teams to deliver a seamless service
o Sharing best practices and supporting a positive, inclusive team culture
o Identifying opportunities to improve the client experience
* Administration & Accuracy
o Processing client requests efficiently and accurately
o Maintaining up-to-date and detailed records in internal systems
o Supporting wider administrative activities linked to client management
* What Success Looks Like
o You consistently deliver a high-quality, reliable service to our clients
o Client queries are resolved efficiently, with a focus on first-time resolution
o You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience
o You actively contribute to a positive, collaborative team environment
Experience
What We’re Looking For
* Experience in a customer service or client-facing role is beneficial but not essential
* We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others
* Full training will be provided to support your success in the role
Skills & Abilities
* A genuine passion for helping people and delivering great service
* Strong communication skills, with the confidence to speak to a range of clients
* A calm and professional approach, especially when handling challenges or concerns
* Good organisational skills, with the ability to manage different tasks and priorities
* Attention to detail and a willingness to learn new systems and processes
* A proactive mindset — you take initiative and look for solutions
* Comfortable working both independently and as part of a team
Our Values
* Client Centric: Putting clients at the heart of everything we do
* Agile: Adapting and embracing change
* Collaborative: Building trust-based relationships and working inclusively with others
If you enjoy solving problems, are passionate about delivering excellent client service, and thrive in a fast-paced, client-focused environment, we would love to hear from you.
About Us
BSI is a business improvement and standards company. For over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000-strong global community of experts, industry and consumer groups, organizations and governments. BSI delivers on its purpose by helping its clients fulfil theirs, living by our core values of Client-Centricity, Agility, and Collaboration.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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