Job Overview
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products. You will use your fashion and product knowledge to give customers the information they need for the best experience, work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house. You will work closely with the store team to deliver an excellent customer experience.
A typical day includes the following responsibilities.
Responsibilities
* Customer sales & profit: provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
* Engage in conversations with customers to provide excellent service.
* Guide customers through fashion trends, stories and products in all areas of the store.
* Promote and sell our products to customers effectively.
* Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
* Represent yourself and the H&M brand positively during all customer interactions.
* Support commercial and operational actions to reach sales targets with the store management team.
* Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
* Share product and fashion knowledge with customers.
* Retain and share service, fashion, and store operations knowledge and skills with colleagues.
* Follow all procedures, routines, and legal requirements in all areas of the store.
* Give and receive feedback with colleagues to learn, develop and support each other.
* Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development.
* Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
* Operate fitting room and checkout areas according to best practice and processes.
* Contribute to a clean and tidy sales floor and back of house (including stockrooms).
* Maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
* Ensure good stock levels with replenishment routines on the sales floor.
* Maintain best practice for in‑store OMNI services and in‑store tech services/tools such as In‑store Care App, Click & Collect, Smart Store etc.
* Support opening and closing of the store.
Qualifications
* Passion for fashion and everything created in‑store.
* Motivated by giving customers a great experience.
* Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
* Enjoy working in a collaborative and dynamic environment.
* Sales experience in a dynamic and collaborative environment, applying it to the role.
* Experience with customer service in fashion, retail or other service‑related industries.
Benefits & Equal Opportunity
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability. We are an inclusive company that encourages you to be yourself at work.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Benefits available include:
* Staff discount card applicable to all H&M Group brands in stores and online.
* Inclusion in the H&M Incentive Program (HIP).
* Health insurance, wellness and family support programs.
* Company match retirement plan.
* Paid leave programs and paid time off, including a community day to serve the local community.
* Employee development opportunities across the globe.
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