Title: Senior Administrator - Supplier and Commercial
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Department: Technology
Operation: Sanctuary Group
Closing Date: 26/02/2026
Requisition: 227274
Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Senior Administrator - Supplier and Commercial
Worcester based with a balance of home and office working
£27,521 - £28,970 per year
35 hours per week
We have an opportunity for a Senior Administrator - Supplier and Commercial to join our Technology Contracts team, based in Worcester. The role sits within Technology, which is responsible for delivering technology capability within Sanctuary Group to ensure employees have access to the systems they need to perform their duties. In this role you will assist in the delivery, improvement and maintenance of effective and efficient Supplier and Commercial administration to support the needs of the team in accordance with policies, procedures and relevant regulations to deliver value for money services.
Role Responsibilities
* Manage support processes to ensure the maintenance of accurate and complete records and adherence to Supplier and Commercial procedures in order to ensure regulatory and statutory requirements are met.
* Assist in the coordination, communication and maintenance of relationships with internal and external customers and suppliers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
* Analyse Supplier and Commercial queries and identify trends in customer demand to recommend and support improvements to Supplier & Commercial services.
* Support the development and maintenance of effective relationships with stakeholders, ensuring issues and shortfalls are addressed and remedied in order to ensure the delivery of high standards of customer care.
Skills and experiences
* Literacy and numeracy equivalent to Grade C English and Maths GCSE.
* NVQ3 or equivalent in Customer Services or Administration.
* Some experience analysing and diagnosing problems and implementing effective solutions.
* Working knowledge of procurement or commercial processes.
* Some experience of using financial systems e.g. SAP is desirable.
* Ability to update and interpret computerised information and documentation.
* Intermediate user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams.
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
* A pension scheme with matching employer contributions from Sanctuary up to set limits.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Wellbeing support and tools.
* Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools.
* Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
* Role salary is £27,521 per annum (rising to £28,970 per annum after 12 months, subject to satisfactory performance).
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - corporate.recruitment@sanctuary.co.uk.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
#J-18808-Ljbffr