A reputable IT service provider is seeking a Level 2 Service Desk Analyst to join their team in Hoddesdon, UK. The successful candidate will be responsible for owning and resolving L1 and L2 tickets efficiently, troubleshooting various issues, and supporting ad-hoc IT requests. Strong ITIL knowledge and ticket handling experience are essential. This role offers the chance to work collaboratively within a supportive IT team while ensuring high standards of service management. #J-18808-Ljbffr