Overview
Retail Bureau Manager (Store Manager)
Hours: 38 hours per week
Location/s: CV11 5TZ
Responsible for: A small team of Retail Colleagues.
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What You'll Be Doing On a Day-to-day Basis
* Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
* Inspire and coach your team to deliver personalised, engaging experiences for every customer
* Build lasting relationships with customers, understanding their travel needs and matching them with the right products
* Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
* Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
* Lead by example in delivering our eurochange sales framework and maintaining our high standards
* Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
* Conduct regular cash reconciliations and audits to manage risk and minimise losses
* Analyse branch KPIs and performance data to identify opportunities for improvement
* Train and mentor your team to grow their skills, confidence, and careers
* Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
* Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
* Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours
* Lead by example, embodying eurochange’s values in every interaction
* Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
* Empower your team to make decisions, solve problems, and take ownership of their performance
* Recognise and celebrate success, motivating your team to achieve and exceed their targets
* Demonstrate resilience and adaptability in a fast-paced retail environment
* Foster a positive, inclusive workplace where everyone feels valued and can thrive
* Give and receive feedback openly and constructively, always looking for ways to improve
* Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
* Proven experience leading teams in a retail, banking, or financial services environment
* A commercial mindset with a track record of meeting and exceeding sales targets
* Strong leadership skills with the ability to motivate, coach, and develop others
* Financial acumen, including managing budgets, cash handling, and risk controls
* Knowledge of AML, KYC, and financial compliance standards
* A passion for customer service and relationship building
* Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!
* Colleague Rate on Travel Money
* 28 days holiday (inclusive of bank holidays)
* High Street Discounts
* Free 24/7 Virtual GP service for you and your family
* Cycle to Work Scheme
* Employee Wellbeing & Financial Support through Retail Trust
* Employee Assistance Programme - because you matter!
* Wagestream - access your earned wages when you need it
* Recognition Awards for outstanding service
* Additional holiday entitlement after 1 year
* Life Assurance
* …and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
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