Job Overview
You will supervise the day-to-day smooth running of the department, motivate the team to drive performance, and ensure all activities are completed on time and in a professional manner. This role will lead, guide, and support the team to deliver excellent customer service to our customers. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing the capabilities of all new and existing colleagues.
Please note: This is a 6-month temporary fixed-term contract position.
Why work for LKQ
We are a people-first organization that prioritizes our colleagues. The customer is at the heart of everything we do, and we support a healthy work-life balance through flexible working options. We seek passionate individuals committed to excellence and supporting their career growth within our business.
Key Responsibilities
* Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant, coaching, and developing a multi-skilled team.
* Conduct regular colleague reviews to enhance engagement and support development, emphasizing a safety-first culture.
* Deliver daily briefings to ensure team performance aligns with key business metrics and KPIs.
* Ensure all retail areas conform to health and safety legislation.
* Maintain compliance with branch standards to achieve operational excellence.
* Ensure operational efficiency and a safety-first culture, including completion of relevant e-learning modules.
* Lead a customer-focused retail team, promoting a customer-first attitude to enhance service quality.
* Adhere to returns, credits, and warranty processes to improve customer experience and ensure seamless processes.
* Maintain stock availability through accurate stock movement processes.
* Deliver excellent customer service by achieving service level agreements (SLAs) and efficient pick-to-manifest times.
* Collaborate with operations and sales teams to maximize customer opportunities.
* Minimize customer effort by ensuring robust Click & Collect processes are followed.
* Set up the branch for growth through best-in-class retail practices, stock management, and SLAs.
* Ensure retail operations comply with financial audits.
Skills and Experience
* Excellent communication skills to develop customer relationships and foster connectivity.
* High levels of focus, energy, and drive.
* Consistently deliver top-tier service to ensure customer experience excellence.
* Flexibility in daily tasks to support strategic support for the branch.
What We Offer
* Pension scheme
* 22 days of annual leave
* Hapi retail discount benefits
* Staff discount
* Genuine career progression opportunities
* Access to a 24-hour Employee Assistance Programme for financial and wellbeing support
LKQ Euro Car Parts is at the forefront of the automotive aftermarket, supplying a wide range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. We are also leading the market with innovative digital and service solutions, supporting our customers as they prepare for the future. If you are interested in starting your career with LKQ Euro Car Parts, apply now.
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