Overview
A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.
Role
The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice therefore promoting a positive image of where you work is paramount.
Responsibilities
The candidate will need to have excellent communication and customer care skills, and will be responsible for ensuring that service users are in the right place at the right time signposting and re‑directing if appropriate following care pathways.
The post holder will be required to provide a high‑quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub. As the service operates 08:00‑20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service, by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice.
Note
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.
Contact
For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on billie-jean.weightman@nhs.net
About CHCP
At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Additional Information
Please see the job description and person specification attached to this job advert for full details on the role.
Closing Date
This advert closes on Thursday 29 Jan 2026
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