Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role.
Key Role Responsibilities
Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas.
Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up.
Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
Completes assigned minor and routine service requests.
Assists the Community Team with compliance requirements in regard to units and common areas.
Distributes notices, communications and parcels to residents as necessary.
Undertakes relocation and removal/disposal of furniture
Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal.
Conducts weekly internal PPMs as directed such as flushing, fire alarm testing and emergency lights in line with health and safety policies.
Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor.
Informs Community or Assistant Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
About You
Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals
Knowledge and understanding of UK health and safety requirements
Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools
Previous experience in a similar role within a customer occupied environment.
Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
Ability to work autonomously, using initiative when required.
Strong attention to detail
Flexible approach to work and adaptable to thrive in a changing environment
Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times
Ability to use standard resources, tools and equipment to perform duties
Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/ .
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