Control room manager

Can you stay calm, analytical, and decisive while managing real-time operational challenges in a highly automated environment? Do you have proven experience leading control rooms or real-time performance operations, making data-driven decisions under pressure? Are you confident coordinating across multiple teams to keep systems flowing, issues resolved, and performance on track?

Here at GXO, we're looking for a Control Room Manager to join our Zara contract based in Crick. You'll oversee the real-time performance of our site's automated and manual processes, ensuring seamless flow, rapid problem solving, and strong operational visibility. As the central coordination point for the operation, you'll monitor systems, drive decision-making, support teams across the warehouse, and keep everything running at peak performance.

This is a full-time, permanent role. Initially you will be working any 5 from 7, covering the hours of 15:00 till 23:00. After 3 months, you will need to work flexibly across both our AM and PM shifts.

Pay, benefits and more:

We're looking to offer a salary of up to £50,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company‑sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day:

• Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards
• Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow
• Ensure end-to-end alignment between inbound, stock, and outbound functions
• Lead the response to equipment issues, system faults, or process deviations
• Maintain accurate incident logs and ensure appropriate follow‑up actions are completed
• Support the development and refinement of SOPs, escalation pathways, and control room standards

What you need to succeed at GXO:

• Strong proven experience in a control room, automated environment, or real-time operational management role
• Strong understanding of warehouse operations and WMS/WCS systems
• Confident in making fast, data‑led decisions under pressure
• Excellent communication skills for cross‑functional coordination
• Strong analytical skills with experience using dashboards and KPIs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.