Job Title: ICT Technician / Information Technology Support Officer
Band: 5
Hours: 37.5 per week
Contract: Approx. 6 months (with potential for extension)
Location: Belfast (with travel to sites across Northern Ireland as required)
The ICT Technician will be responsible for supporting and delivering a wide range of IT systems and services. As part of the IT team, the role involves providing end-user support, implementing and maintaining systems, resolving incidents, and contributing to projects that improve IT services across the organisation.
Key Responsibilities
* Provide end-user IT support, including fault diagnosis and resolution for hardware, software, and telephony systems.
* Maintain and develop Active Directory, email accounts, and VOIP systems.
* Support smartphones, tablets, and remote access solutions (Citrix, VPNs, key fobs).
* Assist with installation, configuration, and management of network hardware, switches, firewalls, and traffic management systems.
* Respond to cybersecurity threats and deploy security measures when required.
* Manage and update helpdesk tickets, ensuring accurate fault logging and timely resolution.
* Conduct site visits for deployment, maintenance, and repair of IT and telephony equipment.
* Liaise with third-party suppliers for services, hardware, and software support.
* Participate in an out-of-hours on-call rota.
* Support and mentor junior staff as required.
Essential Criteria
Applicants must meet one of the following qualification/experience routes:
* Degree (or equivalent qualification) in ICT with at least 1 year's experience supporting network-based IT systems.
* HND (or equivalent) in ICT with at least 2 years' experience supporting network-based IT systems.
* At least 4 years' experience supporting network-based IT systems without a formal qualification.
In addition, applicants must demonstrate:
* Strong knowledge of Microsoft desktop applications and Windows OS.
* Experience administering and troubleshooting IT networks (switches, routers, hubs).
* Experience with helpdesk systems.
* Experience with internet/intranet technologies.
* Full UK driving licence (or equivalent transport arrangement).
* Ability to participate in the IT on-call rota.
* Strong interpersonal and communication skills, with ability to explain technical data clearly.
* Ability to work independently and as part of a team, managing and prioritising workloads effectively.
Desirable Criteria
* Additional qualifications or training in relevant ICT disciplines.
* Broader experience across a variety of IT systems and environments.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or d.oconnor@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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