Are you interested in working in a growing industry? Increased demand for smart Commercial security has opened a brand new opportunity at Guardian for high-energy people like you. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe. Position Summary: The Operations Manager will drive operational excellence and enhance the profitability of the commercial division by streamlining processes, improving customer engagement, and ensuring the effective execution of sales and service strategies. Focus on aligning operational activities with business goals, fostering team collaboration, and leveraging data-driven insights to optimize performance and achieve superior business outcomes. What's In It For You Attractive compensation plan Comprehensive benefit package starting day 1 Opportunity to grow within the company The chance to be part of a Top 10 company and high-energy employee culture What You'll Be Doing Manage all Commercial technicians, subcontractors, and other assigned personnel. Provide excellent customer service. Develop all employee’s skill sets and job effectiveness through formal and informal training as needed. Implement operational strategies and ensure compliance to all GPS policies and procedures as directed by Guardian’s Executive Management team. Engage in activities, including but not limited to, developing relationships with technical, sales and management staff. Actively participate in the development and implementation of policies and procedures within the Operations department in an assigned market to include but not be limited to: Operational Excellence: Oversee day-to-day operations of the commercial sector, ensuring efficiency and effectiveness in all processes. Identify and implement strategies to streamline operations, reduce costs, and improve service delivery. Strategic Alignment: Align the operations with the overall business strategy, ensuring that all activities support the company’s goals. Work closely with the leadership team to define and execute operational strategies that drive business growth and profitability. Team Leadership: Lead, motivate, and manage a high-performing team. Foster a collaborative culture that encourages innovation and continuous improvement. Provide ongoing training and development to ensure team members have the skills and knowledge to succeed. Customer Engagement: Develop and implement strategies to improve customer satisfaction and retention. Ensure positive customer interactions throughout all stages of the sales and service process. Address customer concerns promptly and effectively. Performance Optimization: Utilize data-driven insights to monitor, analyze, and report on operational performance. Identify trends, challenges, and opportunities for improvement. Implement changes to enhance efficiency, productivity, and profitability. Risk Management: Collaborate with the Division Counsel to identify and mitigate risks associated with commercial operations. Ensure compliance with legal, regulatory, and company policies and standards. Work collaboratively with the Scheduler to assure that technician skill sets are optimized for the job type. Ensure compliance for both permitting and licensing by municipality. Manage all job costing to include allocation of labor, subcontractor invoicing, equipment rental, etc. Manage job queue to complete jobs in a timely manner and to facilitate billing. Oversee the completion of performance appraisals for all employees, utilize scorecards to identify strengths and areas of development. Responsible for all safety activities related to creating a safe working environment. This includes the completion of monthly safety training by technicians. Conduct on-site meetings with technical teams and attend quarterly business reviews and strategic discussions with company leaders. Handle escalated customers. What You'll Need High School Diploma or Equivalent 3 years of previous management or supervisory experience required Experience with electrical wiring, electronics, and low voltage wiring or security systems Background in consumer electronics and construction is preferred. Certification: NICET Certification is a Plus Familiar with MS Word, Excel, Power Point Good writing skills & Presentation Skills (comfortable talking in front of a group) Interviewing skills Demonstrate a positive attitude & leadership skills Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.