Resident Liaison Officer £33,083 per annum Aylesbury, Buckinghamshire Full Time Fixed Term Contract until September 2027
Are you looking for an exciting opportunity to make a difference in the housing community?
Wereon the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role
As a valued team member, you will play an essential role in our daily operations where no two days are the same.
Your contributions will help the team deliver on our goals and contribute to Fairhivesoverall success. The role will require team workand collaboration so if you have previousrelevant experience and a drive to succeed then we want to hear from you!
Responsibilities will include: Liaising with residents and leaseholders before, during and after planned and investment works.
Organising and undertaking decants and recants where appropriateor needed.
Attending contractor meetings and taking on responsibilities for resident queries, issuesand feedback.
Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team.
Key Requirements Experience in a similar role
Strong verbal and written communication skills andtheability to have difficult conversations
Good organisational, time management, administrative and prioritisation skills
Intermediate IT skills
For more information, please refer to the attached job description. This role will require a Standard DBS check
About us
At FairhiveHomes, weredriven by a simple yet powerful vision: Homes for Living, Communities for Life This isntjust what we do; itswhat we strive for every day. As a non-profit housing association, werededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and werehere to make that vision a reality.
In this role, youllhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
Youllbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
Werefocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what werelooking for.
We are really proudof our initiatives to become an employer of choice, whether itscoming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean youllalways have a strong network of people around you!
Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what werelooking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If youreready to take the next step in your career and work in an environment that values your contributions, please apply, we cantwait to meet you!
The closing date for applications will be 2ndMarch 2026, but we might close it early if we find the right person before this date.
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