Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2022-3233 Hotel The Dorchester Division & Department Food & Beverage - Restaurant Job Title Head Waiter - The Grill Contract Type Permanent Status Full time Position Overview Join us as a Head Waiter at The Grill at The Dorchester, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as a Head Waiter at The Grill at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process. What you'll get Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year. Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers. Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers. Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations. Referral Bonus: Earn a £1000 bonus when you recommend a friend. Well-being Support: Access immediate well-being advice because we care about our employees. What you'll do As a Head Waiter, you'll enjoy your work and take pride in delighting our guests: You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their day. This will include running a station, greeting guests, menu knowledge and assist management with order taking and billing all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving dietary requirements and even special occasions. Most of these requests are fulfilled by our Head Waiter. The items shared are the essence of a day in the life of a Head Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change. We are open breakfast, lunch and dinner. The operational hours of work are shift-based. What you'll bring Essential Skills and Experiences Customer Service Skills: You should be friendly and polite when serving customers. You must always make customers feel welcome and comfortable. Teamwork: You will work closely with other waiters and kitchen staff. You should be able to help your team and communicate clearly with them. Attention to Detail: You need to make sure orders are correct and the service is smooth. You should notice small things, like if a customer’s glass is empty. Time Management: You must be able to serve customers on time and manage tasks quickly. You should be able to handle multiple requests without getting flustered. Basic Food & Drink Knowledge: You should know the menu well, including the dishes and drinks we serve. You need to answer simple questions about food, like ingredients or allergies. Professional Appearance: You should look neat and presentable at all times. Our head waiters wear uniforms and follow our dress code. Preferred Skills and Experiences Previous Experience as a Head Waiter or Senior Waiter: If you have worked in a similar role before, that’s great! Knowledge of Fine Dining Service: It would be helpful if you understand luxury service or fine dining, like knowing how to serve different types of wine. If you don't know this yet, we will provide training. Problem Solving: You may need to deal with complaints or solve problems quickly. Being able to stay calm and find solutions will help. Job Location United Kingdom Location 53 Park Lane, Mayfair W1K 1QA London