Housing Support Officer
To act as the first point of contact for individuals seeking housing advice, providing an initial triage service to assess needs and offer appropriate support. This includes:
* Booking housing assessments, signposting to relevant services, and processing applications for the housing register in line with statutory guidance and internal policies.
* Providing frontline support to customers via telephone, email, or in person.
* Carrying out initial assessments to understand customers' housing situations, needs, and eligibility.
* Booking housing assessments and directing customers to relevant support services.
* Collecting, checking, and inputting relevant documents and information for housing register applications.
* Awarding housing points according to the council's housing allocation policy.
* Maintaining accurate and up-to-date records on internal systems.
This is a hybrid role requiring attendance at the Wallfields office, Pegs Lane, SG13 8EQ, at least twice per week.
Essential qualifications and experience include:
* Experience in housing services, homelessness prevention, or similar customer-facing roles.
* Strong understanding of housing options and relevant legislation (e.g., Housing Act 1996).
* Relevant housing or customer service qualification (desirable but not essential).
* Ability to work 37 hours per week.
* DBS clearance.
Note: The role requires the ability to attend the office at least twice weekly.
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