W e are looking for Customer Services Administrator for our client based in Luton Reporting to: Operations Manager Salary: £25,000 £30,000 per year Main tasks and responsibilities of the role: Processing customer orders to the SOS Inventory system Raising and sending dispatch orders to the warehouse Raising and issuing sales invoices Responding to customer email and telephone enquiries Raising supplier purchase orders Allocating product serial numbers Maintaining a database of customer information Escalating enquiries to the appropriate team, where necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback to the product or sales team to help improve the companys offering Front-of-house duties, including reception and welcoming customers to the facility Arranging and facilitating customer visits, training, and marketing events, including: Customer interaction regarding hotel arrangements Arranging refreshments for events Showroom/demo room layout and preparation for customer visits Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking Assisting with and contributing to the ongoing development of an in-house travel booking system Job qualifications and requirements: Previous experience in a similar role Familiarity with Microsoft Office applications Good organisational, verbal, and written communication skills Willingness to work flexibly in a small team environment Flexibility within the role is required, including covering operating hours between 08:00 and 18:00 through a fixed working time agreement or rota arrangement If you are interested please apply with your CV