Join us as a Business Development Director - Travel, where you will play a pivotal role driving strategic initiatives, optimising performance, and delivering sustainable commercial growth. In this role you will drive business development within the payments space, using market insight to identify new opportunities and trends. You will build strong client and partner relationships, collaborate with internal teams on strategy, present growth plans to stakeholders and manage pipelines, proposals and CRM reporting. You will be a key member of the Hospitality & Leisure sales team, guiding and supporting our UK client base while shaping the future direction of the Travel payments portfolio.
Responsibilities
* Development of strategic direction for sales, including the implementation of up to date methodologies and processes.
* Management of sales, including oversight of colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness.
* Relationship management of sales stakeholders, including identifying relevant stakeholders and maintaining the quality of external third party services.
* Development and implementation of policies and procedures for sales.
* Management of sales risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's sales and compliance functions.
* Monitoring the financial performance of the sales department, including revenue, profitability, and cost control.
* Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
Vice President Expectations
* To contribute or set strategy, drive requirements and make recommendations for change, plan resources, budgets, and policies; manage and maintain policies and processes; deliver continuous improvements and escalates breaches of policies or procedures.
* Define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions or changes. May lead a number of specialists to influence the operations of a department, in alignment with strategic and tactical priorities, while balancing short and long‑term goals and ensuring budgets and schedules meet corporate requirements.
* Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver a consistently excellent standard. The four LEAD behaviours are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* As an individual contributor, act as a subject matter expert within own discipline, guide technical direction, lead collaborative multi‑year assignments, build specialised teams, train, guide, and coach less experienced specialists, and provide information affecting long‑term profits, organisational risks and strategic decisions.
* Advise key stakeholders, including functional leadership teams and senior management, on functional and cross‑functional areas of impact and alignment.
* Manage and mitigate risks through assessment in support of the control and governance agenda.
* Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
* Understand organisational functions comprehensively to contribute to achieving the goals of the business.
* Collaborate with other areas of work, provide business‑aligned support to keep up to speed with business activity and strategies.
* Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives, with in‑depth analysis and interpretative thinking to define problems and develop innovative solutions.
* Adopt and include outcomes of extensive research in problem‑solving processes.
* Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Qualifications
* Proven sales and business development experience within payments industry.
* Proven sales capability with the ability to win and grow new business.
* Commercial acumen, with a track record of supporting teams to deliver against and exceed sales targets and KPIs.
* Excellent client communication and negotiation skills, able to build and manage effective relationships across a range of stakeholders.
* Solid understanding and network in the Travel sector.
* Experience leading change initiatives and guiding teams successfully through periods of transformation.
* Experience in sales reporting and performance analysis.
* Established network or knowledge of travel or gaming industry contacts.
* Excellent sales presentation skills, with the ability to influence and engage clients effectively.
* Effective communication skills, with the ability to engage a wide range of stakeholders.
* Experience monitoring customer satisfaction, proactively addressing feedback, and resolving issues promptly.
* Ability to analyse market trends and client feedback to inform strategy and drive continuous improvement.
Assessment Criteria
You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job‑specific technical skills.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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