Technical
Sales Manager (Pre -Sales, Customer Success etc)
Reports to: Sales Director
Salary: Negotiable depending on experience
Location: Office -based (Near Brighton, East Sussex)
Overview
We are seeking an experienced Technical Sales
Manager to join a globally operating manufacturer of passenger information
systems for the public transport sector. The company designs, develops, and
manufactures its products in the UK, with a growing presence through
subsidiaries across Europe, North America, and Australasia.
Following a period of significant growth, the
business is rolling out a cloud -based software platform that enables customers
to remotely monitor and update onboard equipment in real time. This role
presents an opportunity to play a key part in this exciting phase of digital
transition and innovation.
The successful candidate will take ownership
of technical sales activities, particularly focused on SaaS solutions and
complex system offerings. This includes supporting existing sales teams on
technical bids and tenders, and leading engagement for newly developed
integrated products such as bus stop displays, requiring an understanding of
both hardware and software.
Key
Responsibilities
1. Lead
technical sales efforts with a focus on cloud -based SaaS platforms and
complex systems.
2. Build
strong relationships with internal teams and external clients to support
the migration from legacy to next -generation products.
3. Conduct
customer visits, product demonstrations, and manage technical sales
queries, quotations, and tender documentation.
4. Assist
in onboarding customers to cloud -based platforms and ensure ongoing
support and satisfaction.
5. Identify
and develop new business opportunities for recently launched software and
integrated product lines.
6. Monitor
and report on the progress of customer roll -outs for cloud solutions.
7. Stay
informed on public transport industry trends and emerging technologies.
8. Contribute
to the development and execution of the technical and software sales
strategy.
Essential
Requirements
9. Extensive
experience in sales and customer management at a senior level.
10. Proven
track record of selling IT and cloud -based SaaS technologies.
11. High
technical aptitude, with the ability to quickly learn how hardware
interfaces with serial, Ethernet, and other communication protocols.
12. Strong
understanding of cloud technologies and the ability to clearly explain
technical concepts such as software functionality, hosting, and security
to a range of stakeholders.
13. Commercially
astute with strong business analysis skills.
14. Excellent
communication skills with the ability to build trust and effectively
manage internal and external relationships.
15. Capable
of managing work and priorities in a fast -paced technical environment.
16. Self -driven
with a results -focused mindset.
17. Knowledge
or experience within the public transport or bus industry.
Desired
Skills (Not Mandatory)
18. Some
familiarity with electronics and on -vehicle electrical systems
(troubleshooting, hardware/software interface).
19. Additional
language skills, especially French, Spanish, or German.