️ Seasonal Visitor Information Centre Assistant Number of Roles: 4 Hours: 18 per week (rota-based) Rate: PAY: £13.26 per hour Location: Lisburn Visitor Information Centre, Market Square, BT28 1AG Working Pattern: Various shifts, Monday–Saturday (rota to be agreed) Purpose of the Role As a member of the Tourism Development Team, the Visitor Information Centre Assistant will be at the forefront of delivering excellent customer service to visitors and local residents. You will provide information, guidance, bookings, ticketing, and retail support, while helping to maintain the high standards of the award-winning Lisburn Visitor Information Centre. You may also represent the Council externally at trade fairs, exhibitions, and events when required. ️ Key Responsibilities ☎️ Handle visitor enquiries in person, online, by phone, and by post ️ Provide accurate tourist information, literature, and advice Offer accommodation bookings and ticketing services Maintain visitor records, statistics, and tourism databases (including Tourism NI reporting) Upload, edit, and manage content on visitlisburncastlereagh.com using the CMS Operate cash registers and card machines; reconcile takings and prepare lodgements Raise purchase orders, manage invoices, and follow up with customers when required Manage retail stock: ordering, receiving deliveries, pricing, displaying, and stocktakes Key holding duties: opening/closing the centre and managing the alarm system Carry out daily safety checks, fire tests, and follow all health & safety procedures Build positive relationships with partners and stakeholders Promote equality, inclusion, and excellent customer care at all times ️ Represent the Council professionally and positively Skills & Experience (Typical) Experience in a customer-facing, retail, tourism, or admin role Excellent communication and interpersonal skills Confident handling cash and card transactions Strong IT skills (databases, CMS, Microsoft Office) Well-organised with strong attention to detail Able to work flexible hours on a rota basis Friendly, approachable, and professional ℹ️ Additional Information These are casual seasonal roles to support operational staffing while permanent recruitment takes place to fill two existing vacancies.