Claims Call Handler
Huntingdon | Monday - Friday, 9.45am – 6.00pm | £24,684 per annum | Permanent
We are working with a highly reputable organisation that is looking to recruit a dedicated Claims Call Handler to join their thriving customer service team. This is a fantastic opportunity for someone with previous call handling experience who enjoys providing a first-class service with.
In this role you will be responsible for your own claim’s caseload ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.
Responsibilities:
* Manage claims from initial notification to completion, providing excellent support and timely updates.
* Handle all communications with policyholders, clients, and technicians.
* Support dispatch during busy periods to maximise efficiency.
* Attend occasional internal/external client meetings.
* Maintain and review claims portfolios, update systems regularly.
* Report complaints or issues promptly per company procedures.
* Suggest process and system improvements to enhance efficiency.
* Achieve targets for call handling, quality, and personal performance.
* Prioritise workload to meet deadlines and service levels.
* Investigate and resolve customer or job-related queries.
* Manage case files, diaries, and excess payments.
* Out of hours: gather claim details and coordinate technician callouts to meet SLAs.
Knowledge & Skills
* Proficient in Word, Excel, Gmail, and internal systems.
* Strong understanding of company products, SLAs, FCA, DPA, and TCF regulations.
* Excellent communication, organisation, and problem-solving skills.
* Good general education (GCSE English & Maths or equivalent).
* Relevant claims or administrative experience preferred.
* Computer literacy essential