Overview
The Compliance Officer will be responsible for ensuring the GP Federation maintains the highest standards of regulatory compliance across all areas of its operations. This role will lead on Care Quality Commission (CQC) compliance, oversee the development and maintenance of the Quality Compliance System (QCS) portal, implement and review policies and procedures, conduct internal audits, and provide assurance to the Board and CEO that compliance standards are met. The postholder will also oversee the Federation's risk register, ensuring risks are identified, assessed, monitored, and reported appropriately. They will work closely with operational teams, service managers, and clinical leaders to embed a culture of compliance, risk awareness, and quality throughout the organisation.
Details Date posted: 17 November 2025
Salary: Depending on experience Band 5/6 AFC Like (Dependant upon Experience)
Contract: Permanent
Working pattern: Full-time
Location: Burnley Business Centre, Empire Way, Burnley, BB12 6HH
Employer: East Lancashire Alliance
Job locations: Burnley
Reference number: B0467-25-0072
Pay scheme: Other
Employer's website: https://eastlancashirealliance.co.uk/
Responsibilities
Roles and Responsibilities
Regulatory & Organisational Compliance
* Lead on CQC compliance, ensuring the organisation is fully prepared for inspections.
* Maintain and oversee the QCS portal, ensuring it remains up to date and reflective of current requirements.
* Develop, review, and implement organisational policies and procedures in line with legislation and regulatory frameworks.
* Monitor compliance across services and departments, ensuring adherence to policies, procedures, and contractual obligations.
* Prepare compliance reports and updates for the CEO, Board, and subcommittees.
Audits & Assurances
* Develop and maintain an annual audit calendar, ensuring audits are scheduled, conducted, and outcomes reported in a timely manner.
* Deliver a rolling programme of audits across the Federation to monitor compliance with policies, procedures, and regulatory standards.
* Monitor and track audit outcomes, ensuring remedial actions are implemented and embedded.
* Develop SMART action plans based on audit and review findings to drive continuous improvement, while providing the CEO and Board with assurance on compliance risks and areas requiring improvement.
* Undertake Quality and Compliance Audits in line with regulatory, contractual and company requirements.
* Raise safeguarding or serious non-compliance and risk issues to the Service Manager and Assistant Director (Care and Support) immediately.
* Support Managers and staff, where reasonably practicable, with local authority, CQC, quality monitoring visits and returns as directed.
Training & Staff Development
* Develop and deliver compliance training programmes tailored to different staff roles.
* Ensure all staff receive compliance training appropriate to their responsibilities.
* Support managers in embedding compliance awareness into day-to-day operations.
* Communicate clearly with departments and services on compliance expectations and updates to standards.
Collaboration & Engagement
* Work closely with service managers, operational teams, and clinical directors to ensure compliance requirements are met across all service areas.
* Provide expert compliance advice and guidance to staff at all levels.
* Support cultural change initiatives to ensure compliance is seen as integral to quality and patient safety.
Risk & Governance
* Maintain and manage the organisational risk register, ensuring risks are identified, assessed, monitored, and mitigations are in place.
* Ensure regular review of the risk register, with escalation of significant risks to the CEO and Board.
* Identify compliance risks and escalate through governance processes as appropriate.
* Contribute to governance frameworks and assurance mechanisms.
* Ensure evidence of compliance is systematically recorded and accessible.
* Conducting risk assessments across all departments and services.
General Responsibilities
* Work closely with the Operations Manager to ensure organisational compliance across departments, services, and workforce.
* Ensure onboarding and training requirements for compliance are fulfilled during new starter processes.
* Signpost staff to guidance and advice on policies and CQC standards.
* Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
* Promote and share best practice across care and support.
* Undertake and support quality development workshops as required.
* Take responsibility for departmental projects and/or functions as agreed with the Operations Manager.
* Assist with the implementation of patient / staff satisfaction survey.
Co-ordinating learning and development of staff
* Ensure learning opportunities meet the requirements of CQC standards.
* Ensure all staff are up to date with training to meet compliance with CQC.
* Ensure all training records are up to date.
Accountability
The post holder will be aware of the various statutory requirements and will assist in implementation as directed. Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the organisation. It is the individuals responsibility to remain up to date with recent developments.
Working Conditions & Physical/Mental Effort
* Use of Visual Display Unit (VDU) and photocopier on a daily basis.
* Light physical effort.
* Working with sensitive, highly confidential and occasionally distressing information; problem solving; managing multiple tasks; changing priorities; concentration on tasks.
Health, Safety & Confidentiality
Health & Safety/Security: Compliance with the Health & Safety at Work Act 1974. The post holder will assist in risk management, reporting incidents, near misses and hazards.
Confidentiality: Information about patients, staff or other health service business must be kept confidential; breaches may lead to disciplinary action.
Equality, Diversity & Personal/Professional Development
* The post-holder will support equality, diversity and rights of patients, carers and colleagues, including protecting privacy and dignity.
* The role includes participation in training programmes, performance reviews, and ongoing development responsibilities.
Quality & Communication
* The post-holder will strive to maintain quality, communicate effectively, and support audit where appropriate.
Statement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.
All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the GP Alliance.
This job description is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Review.
Qualification & Experience
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
Employer details
Employer name: East Lancashire Alliance
Address: Burnley Business Centre, Empire Way, Burnley, BB12 6HH
Employer's website: https://eastlancashirealliance.co.uk/
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