In the role of Payroll Specialist (Hybrid), you shall ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction.
Client Details
Our client is a prominent player in the business services sector with an extensive global reach. Having a large workforce, they are committed to providing top-tier services. Operating from their Walton-On-Thames location, they have free parking on site and are based just a short walk from Walton-On-Thames train station.
Description
Payroll Specialist (Hybrid) role involves:
Managing Customer Service and continuous improvements:
* Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer.
* Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met.
* Proactively drives offshoring and nearshoring transition activities for own customers.
* Ensures that customer documentation and control framework is always up to date.
* Approves system or process changes and different type of authorization requests to customer systems.
Customer Service and relationship management:
* Acts as the operational single point of contact/escalation for named customers.
* Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes.
* Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model.
* Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.
Financial management:
* Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps.
* Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner.
* Manages and follows up on change orders for own customer.
Profile
A successful Payroll Specialist (Hybrid) should have:
* Experience from working with and in-depth understanding of UK payroll and personnel administration, payroll accounting and payroll processes end-to-end.
* SAP HCM experience (NOT ESSENTIAL).
* Knowledge on labour laws and other relevant payroll related regulation.
* Minimum of 2 years' experience in managing customer relationships.
Job Offer
The Payroll Specialist (Hybrid) role offers:
* Competitive salary within the range of £40-45,000 per annum.
* Flexible working hours/environment (Monday and Friday from home, and core hours to allow for later starts).
* Interesting growth opportunities.
* Training opportunities (incl. certifications etc.).
* Team building events.
* Coffee, tea, fruits and other supplies in the office.
* Internal job transfer opportunities.
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