Contact Centre Advisor x2
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 1x 7am - 7pm dayshift on 4 on/ 4 off rota. 1x 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties
* Responding to customer calls within set timescales, complaint handling, providing and processing information.
* Maintaining in house, complex computerised systems (training given)
* Adherence to standards.
* Compiling accurate messages and producing reports.
* Liaison with internal departments and external agencies, contractors and the public.
Experience
* Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
* In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
* Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
* Must be flexible with working hours.
Salary
£14.29 per hour worked day shift/ £15.31 per hour worked rotating shift
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